How do I purchase products from C4Dexchange.com?
It is very simple. Just register, find the product(s) you want to buy and click the Buy button.
Prices and taxes
Sales price of the product can be set only by its author. Neither we nor any other person can offer you any kind of discount. You will always see the current sales price at a product page. All prices are in US dollars excluding applicable taxes! C4Dexchange.com is operated by Digital Media s.r.o., Czech Republic and therefore some customers located within European Union will have to pay VAT (value added tax).
No tax (0%) applies to:
- all customers outside European Union
- business customers from EU (excluding Czech Republic) with valid VAT registration number
20% VAT applies to:
- all private customers from European Union
- business customers from the Czech republic
- business customers from EU without VAT registration number
End user license agreement
All commercial products available at C4Dexchange.com are distributed under our standard end user license agreement. Please read this document before purchasing any product.
Refund and return policy
If there is something wrong with a product or if the quality of the content does not correspond with the product description or if there is some important information missing (e.g. that product requires some extra module or plugin), you are eligible for refund. You must notify us within 10 days of purchase - just go to My Orders page and click on Report problem link.
As soon as we get the report from you, we will try to solve the problem in cooperation with the author of the product. If it is not possible, you will receive a refund from us. Upon receiving a refund, you must stop using the product and you must destroy all copies of it. We may require that you sign "Letter of destruction" document, stating that you do not have the rights to keep the purchased product anymore.
Supported payment methods
At this moment we offer you two payment methods:
1. Paypal (only for orders higher then $10) - if you have PayPal account, you can use it. Just log in, put products to the shopping cart and proceed to checkout. You will be redirected to PayPal payment gateway. If the payment is successful, you will be redirected back to C4Dexchange and then you can download purchased products.
2. You may also pay for products directly using credit/debit cards issued by MasterCard or Visa. There is no minimal purchase value. Just login, put products to the shopping cart and proceed to checkout. You will be redirected to secure payment gateway. For more information, please read the paragraph below.
Is it safe to purchase goods on-line using credit card?
C4Dexchange does not handle the credit card purchases directly - you will be redirected to the 3-D secure payment gateway, operated by Ceska Sporitelna bank, member of Erste Bank Group, Austria. The payment gateway is certified by VISA and Master Card.
All communication with the payment gateway is encrypted via SSL. If the transaction is successful, you will be automatically redirected from the payment gateway back to C4Dexchange.com, where you can retrieve purchased content. We do not get any information about your credit card, this is handled purely by the bank.
Who operates C4Dexchange.com?
C4Dexchange web site is operated by Digital Media s.r.o., located in the Czech Republic, European Union. Digital Media is MAXON authorized distributor, Adobe Partner and operates several Adobe and MAXON local user group portals.
Digital Media s.r.o.
779 00 Olomouc-Holice
Phone: (+420) 585 227 272
EU VAT Reg#: CZ25835513
Time zone: CET (GMT +1)
If you want to get in touch with us, please use contact form
How can I retrieve purchased content?
If the payment transaction is successful, you will be automatically redirected to the download page. You will also get order confirmation email from us with the link to the download section. And last but not least you can visit the My orders page directly.